Cat Boarding Terms & Conditions

Booking & Reservations

• Reservations are subject to availability and should be made in advance

• A deposit of 50% of Fee is required to confirm your booking

Check-In & Check-Out

• Standard check-in time is 12pm to 2pm

• Standard check-out time is 12pm to 2pm 

• Late check-out may be subject to additional charges

Health & Vaccinations

• Cats must be in good health at the time of boarding

• Proof of up-to-date vaccinations is required, including rabies and core vaccinations

Medications

• If your cat requires medication during their stay, please provide clear instructions and the necessary medications

• An additional fee applies for administering medications

Personal Belongs

• You are welcome to bring your cat's bedding, toys, and familiar items for their comfort

Payment

• Payment for boarding services is due at the time of Check-In

• We accept cash, PayNow, bank transfers, online card payments and Atome

• Additional Chares (e.g. medications, grooming) will be added to your bill

Cancellations & Refunds

• Please provide at least 2 weeks notice for cancellations

• Deposits may be non-refundable

Emergency Contact

• Please provide an emergency contact person and phone number in case we need to reach someone during your cat's stay

Behavior & Socialization

• We strive to provide a safe and comfortable environment for all cats

• Cats displaying aggressive behavior may be isolated for safety reasons

Health Concerns

• If your cat shows signs of illness during their stay, we will contact you and consult with our on-site veterinarian if necessary

Liability

• While we take every precaution to ensure the safety of your cat, we cannot be held responsible for unforeseen events or medical issues that may arise during their stay

Updates & Communication

• We provide twice daily media updates to keep your connected with your cat

Photo Usage Permission for Cat Owners

• At Hotel PetPat, we understand the joy of sharing precious moments with your beloved feline friends. We value your trust and appreciate your willingness to let us capture and share these moments on our social media platforms.
   

• By allowing us to use photos of your cat, you grant us permission to share their adorable antics and happy moments during their stay with us on our social media channels.